Product · Overview
One agent. The whole ticket.
Adelante is a managed AI support agent for Shopify and DTC ecommerce brands that resolves tickets end to end. It reads order, shipping, and policy context, takes approved actions, and logs the result to your helpdesk.
One agent, four jobs
Built around completed work, not deflection.
Every conversation follows the same motif. The agent reads the request, checks real context, takes the approved action, and logs the result.
Resolve
Order status, address changes, returns, exchanges, delivery issues, and damaged items, completed end-to-end in any language your customers use.
Sell
Once the problem is solved, the agent recommends products by preference, stock, and cart context, then attributes the order in your store.
Hand off
Transfers only when it should, with the customer context, checked details, and suggested next step already attached.
Improve
We review conversations and handovers, find policy gaps, and ship tuning continuously, all done for you.
Connected context
It works where your work already happens.
Your helpdesk, store, shipping, payments, and policy sources connect around one managed agent. That context is what turns a customer request into a completed support flow instead of a canned answer.
Inbox · Order #7203First response time, without a queue.
CSAT protected by clear answers and completed fixes.
Coverage across email, chat, and social messaging.
What buyers ask
Questions buyers ask before choosing an AI support agent.
Plain answers on what the agent does, which tools it works with, and who runs it.
What's the difference between an AI support agent and a chatbot?
A chatbot answers from help-center content. Adelante's agent reads live order, shipping, and policy data and completes the work (changing the address, starting the return, sending the replacement) within actions you approve. Answers aren't outcomes; the ticket is done when the work is done.
What kinds of support tickets can an AI agent resolve on its own?
Repetitive, policy-bound work, such as order status, address changes before fulfillment, returns, exchanges, damaged-item replacements, delivery issues, and product or sizing questions. Tickets that need judgment (refund exceptions, VIPs, fraud signals) go to your team with context attached.
Which helpdesks and ecommerce platforms does Adelante work with?
Zendesk, Gorgias, and Freshdesk on the helpdesk side; Shopify, WooCommerce, and Magento on the store side; plus email, chat, WhatsApp, Instagram, and Facebook messaging. The agent works inside the stack you already run.
Do we need a technical team to run an AI support agent?
No. We set up your AI support, then we run it. Adelante handles connecting systems, training, testing, launch, and ongoing QA. Your team approves policies and reviews escalations.
Can the AI agent recommend products, not just handle support?
Yes. Once the customer's problem is solved, the agent can recommend products by preference, stock, and cart context, and attribute the resulting order in your store.
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